Refund policy
Booking Cancellation and Refund Policy
Ensuring Fair and Transparent Practices
We understand that plans can change, and flexibility is key for our clients. While we strive to provide the best in marine services, we also recognize the importance of a clear and fair cancellation policy.
48-Hour Booking Cancellation Policy:
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Full Refund for Early Cancellation: If you need to cancel your booking, doing so more than 48 hours before the scheduled service allows you to receive a 100% refund. We appreciate early notifications as they help us manage our scheduling and service commitments efficiently.
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Cancellation Within 48 Hours: For cancellations made less than 48 hours before the scheduled service, we offer a refund of the total amount less a 15% administrative fee. This fee covers the costs associated with the late cancellation and rescheduling of our service resources.
No Refunds for Services Rendered:
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Completed Services: Please note that we do not offer refunds for services that have already been rendered. Our team of experts is committed to providing the highest quality of service, ensuring that your yacht receives the care and attention it deserves.
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Quality Assurance: At Race Ready Yacht Services, we stand by the quality of our work. If you have any concerns about the service provided, please contact us immediately. We are dedicated to addressing and resolving any issues to ensure your satisfaction.
Your Satisfaction, Our Commitment:
We value your business and trust in our services. This cancellation and refund policy is designed to be transparent and fair, ensuring a positive experience for our clients while maintaining the efficiency and quality of our services.
For any further queries or to discuss your booking, please feel free to contact us. We are here to assist with all your yacht service needs.
Physical Item return & Refund Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@racereadyyachts.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@racereadyyachts.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable itemsCertain types of items cannot be returned like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@racereadyyachts.com.